Appointment Policy: At True Body Medical Aesthetics and Wellness, we are committed to providing every client with exceptional care in a timely manner. To maintain the quality and flow of our services, we kindly ask that you arrive on time for your appointment. Arriving more than 10 minutes late may result in a shortened session or the need to reschedule, depending on provider availability.
Cancellation Policy: We also uphold a strict 24-hour cancellation and no-show policy. This is in place to ensure that appointment slots remain available to other clients and that our providers’ time is respected. If an appointment is canceled with less than 24 hours’ notice or is missed entirely, a fee will automatically be charged to the card on file.
No Show or Late Policy: Clients who no-show or late-cancel three times will be required to prepay for future appointments in full. This prepayment is nonrefundable if the cancellation or no-show policy is violated again. However, if the appointment is rescheduled with more than 24 hours’ notice, the prepaid amount will be credited toward future services at True Body.
Refund Policy: Due to the variable nature of medical aesthetics and wellness treatments, we do not offer refunds for services rendered. While our providers do their best to help each client achieve their desired results, outcomes can vary and cannot be guaranteed. If additional treatments are needed, they will be billed accordingly. We also do not offer refunds on retail products. However, defective items may be exchanged for the same product within 14 days. Gift certificates are non-refundable and cannot be redeemed for cash.
Children and Pet Policy: To maintain a peaceful and safe environment, we ask that you make childcare arrangements prior to your visit. Children may not accompany clients in treatment rooms or be left unattended in the waiting area. Similarly, while we love animals, pets are not allowed in the facility unless they are certified service animals. Clients who arrive with a pet that does not meet this criterion will be asked to remove the animal from the premises.
Cell Phone Policy: We also ask that you silence your cell phones and other devices during your visit to help us preserve a quiet, relaxing environment for all guests.
Gratuity Policy: Gratuities for exceptional service are appreciated but never expected and are entirely at your discretion.
Thank you for your cooperation and understanding. These policies allow the team at True Body Medical Aesthetics and Wellness to continue delivering safe, personalized, and high-quality care to all our clients.