Cancellation Policy: To provide the best service to all our clients, we require a $50 cancellation fee or up to 50% of your booked service total, whichever is greater, should a late cancellation or no-show occur. This applies to any appointment canceled within 24 hours of the scheduled service or for any no-shows.
A valid credit card must be placed on file when booking your appointment. This card will only be charged in the event of a late cancellation or no-show.
We understand that unexpected changes can occur, and we kindly ask that you notify us as soon as possible if your schedule changes. Please note that it typically takes at least 48 hours to fill last-minute openings, even with a waitlist, as our clients have busy schedules.
Weekend Policy: Because our administrative team is unavailable over the weekend, any cancellation made after business hours on Friday for a Monday appointment will result in the $50 fee, regardless of the 24-hour period. This ensures we have adequate time to offer your spot to another client.
By signing this policy, you agree to the $50 fee or up to 50% of your booked service total, whichever is greater, should a late cancellation or no-show occur.
Thank you for your understanding and cooperation.
Appointment Policy: At True Body Medical Aesthetics and Wellness, we are committed to providing every client with exceptional care in a timely manner. To maintain the quality and flow of our services, we kindly ask that you arrive on time for your appointment. Arriving more than 10 minutes late may result in a shortened session or the need to reschedule, depending on provider availability.
No Show or Late Policy: Clients who no-show or late-cancel three times will be required to prepay for future appointments in full. This prepayment is nonrefundable if the cancellation or no-show policy is violated again. However, if the appointment is rescheduled with more than 24 hours’ notice, the prepaid amount will be credited toward future services at True Body.
Refund Policy: Due to the variable nature of medical aesthetics and wellness treatments, we do not offer refunds for services rendered. While our providers do their best to help each client achieve their desired results, outcomes can vary and cannot be guaranteed. If additional treatments are needed, they will be billed accordingly. We also do not offer refunds on retail products. However, defective items may be exchanged for the same product within 14 days. Gift certificates are non-refundable and cannot be redeemed for cash.
Children and Pet Policy: To maintain a peaceful and safe environment, we ask that you make childcare arrangements prior to your visit. Children may not accompany clients in treatment rooms or be left unattended in the waiting area. Similarly, while we love animals, pets are not allowed in the facility unless they are certified service animals. Clients who arrive with a pet that does not meet this criterion will be asked to remove the animal from the premises.
Cell Phone Policy: We also ask that you silence your cell phones and other devices during your visit to help us preserve a quiet, relaxing environment for all guests.
Gratuity Policy: Gratuities for exceptional service are appreciated but never expected and are entirely at your discretion.
Thank you for your cooperation and understanding. These policies allow the team at True Body Medical Aesthetics and Wellness to continue delivering safe, personalized, and high-quality care to all our clients.